Returns & Refunds

Returns & Refunds Policy

Effective Date: 08/26/2025

At Good Company Ent, we take pride in delivering quality apparel with premium style and positive vibes. That said, we know things can happen—so here’s the real talk on returns, refunds, and store credit.

✅ Return Eligibility

We only accept returns or exchanges if there is a defect, printing issue, or mistake on our end.

If your item arrives:

  • With a visible manufacturer flaw

  • With incorrect design, size, or print based on what you ordered

  • Damaged during shipping

Then you’re covered. 💯

❌ No Refunds (Except for Our Mistakes)

We do not offer cash refunds unless the issue is on our side.

If the item is defective, we’ll **either:

  • Replace it, or

  • Offer a full refund.**

All other return requests will be issued store credit only.

💳 Store Credit Policy

If you:

  • Ordered the wrong size

  • Changed your mind

  • Want to exchange an item that isn’t defective

Then you’re still good—you’ll receive store credit for the item’s cost once returned in original condition.

🕒 Timeframe

You must contact us within 7 days of delivery to request a return or exchange. After 7 days, we unfortunately can’t help you out.

🚚 How to Start a Return

  1. Email us at support@goodcompanyent.com with your order number + photos of the issue.

  2. If eligible, we’ll provide return instructions.

  3. Once we receive the item, we’ll send out a replacement or issue store credit.

⚠️ Final Notes

  • Items must be unworn, unwashed, and in original condition.

  • Customer is responsible for return shipping costs unless the item is defective.

  • We reserve the right to deny returns if the product appears worn or altered.

Thanks for shopping with Good Company Ent—where it’s always good vibes, good people, and good style. ✌️

Questions? Hit us up at support@goodcompanyent.com

Frequently asked questions
What forms of payment do you accept?

We accept all major credit/debit cards as well as Apple Pay, Amazon Pay, and PayPal.
You can also pay in 4 interest free payments with Shop Pay.
When will I get my order confirmation email?

After placing your order, you will receive an email confirmation containing your order number, an order summary,
and the shipping address.
Please note that order confirmation emails may sometimes be mistakenly filtered into your spam or junk folder. Be
sure to check these folders if you don't see the confirmation in your inbox.
If you've checked your spam folder, allowed some time for the email to arrive, and verified your email address but
still haven't received the confirmation, please contact our customer support team. Provide your full name and order
number, and our team will help verify your order status and resend the confirmation if needed
Can I cancel or change my order?

We understand that circumstances may change; however, due to our commitment to fast processing, your order is
promptly prepared for shipment once it is received. As a result, we kindly request that customers carefully review
their orders before completing payment.
If the items) do not meet your expectations, they may be returned within 14 days, in accordance with our return
policy.
What is the status of my order?

If you have an account with us, you can log in and check the status of your order(s). You can also contact our
customer service team via email/phone for updates.
Our customer service is available Mon-Fri (9:30AM - 4:30PM) to answer all your questions.
My tracking shows delivered but I haven't received it?

If the package has not been delivered, we do have a few options to explore. We guarantee your customer
satisfaction and will do our best to remedy the situation regarding your order.
• Most often, we find that the carrier either delivered the package to the wrong address/apartment number, or the
delivery person left the package in a different spot than they usually do (back/side door, inside a fenced area, under
or behind something to protect it from theft, at the front desk of an apartment building, etc.) Asking neighbors or
roommates if they accidentally got your package and a quick search of the property is usually the fastest way to
finding the package.
• If your package doesn't turn up after the search above, we recommend placing a call to the carrier's local office.
The local offices often have a lot more info about who delivered the package and where they left it. They re also more
willing to disclose that info to the recipient of the package than they are to anyone else.
If the package does not show within 7 days from its initial delivery date or last tracking update, please contact us for
further help.
How do I make a return or get a refund?

We'll gladly accept any returns you need to make we just ask you follow our policy below:
All returns are issued back to the original form of payment and for the items) only. Please send the return back to
the address listed below:
713 Union Street Lancaster PA, 17603.
Once received and processed we will notify you via email. (Please allow 24-48 hours for returned funds to settle). If
you have any questions, you can contact our team via email/phone.
Contact us - We will help you make the right choice. Our customer service is available Mon-Fri (9:30AM - 4:30PM) to
answer all your questions.
Are refunds available on sale or promotional items?

Some promotions are structured so that the discount is contingent on the purchase of other items, minimum sale
amounts, and timed exclusives
If you return promotional items, the promotion may no longer apply because the condition of purchasing the items
has not hon met
This means that the promotion would revert to its regular price. To avoid this, please ensure you understand the
promotion in full to ensure everything aligns with our terms.
Replacement For Missing or Defective Items Policy.

All replacement neckages or items will he isculed for the prininal item/s) nurchased This means no changes to sira
color or stule can he arcommodatad